We offer free shipping for all domestic orders above INR 2,500.

If you haven’t received your order but have received a message stating it was delivered, please write to us within 48 hours of the email. This will allow us to promptly check the status with our delivery partner.

We’re getting your order to you as quickly as possible! While we’re taking extra safety precautions with packaging and delivery, we still aim to have it with you within 7-10 business days. Just a quick note—Saturdays, Sundays, and public holidays aren’t counted as business days.

All online orders are shipped using our designated courier partners, such as Delhivery, BlueDart and others.

While we usually offer an express delivery option, expidited deliveries are simply not possible during sale.

Orders are processed both from our warehouse in Namsai, Arunachal Pradesh, India as well as our retail stores in Namsai, Arunachal Pradesh, India . In case a product is out of stock at our warehouse but available at one of our retail locations, you have the option to order it online and we will have it shipped to you.

Orders will be delivered to the shipping address submitted at checkout.

Yes! we do offer in-store pick-up for online orders.

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria)

Registered Customer:
1. Log on to our website with your registered mobile number
2. Click on your profile and go to My Orders
3. Click on the order details section to get the information on the tracking company along with the tracking number and tracking link

Guest Users:
If you've shopped as a guest, enter your order number and email address in the link below to check the status:https://www.madammein.com/pages/tracking-order

Sale Products:

Unfortunately products on sale are not eligible for returns.
Non-Sale Products:

We only accept return of unused products in their original condition (unwashed, undamaged, with attached tags) within 7 days of delivery. Returns are eligible for store credit only. Please note that additional charges for shipping or gift wrap packaging, if paid, cannot be refunded. Exceptions include gift cards, wellness products, toys, fillers, tea lights, wallpapers, and boxers. Any complaints reported after 15 days of delivery will not be accepted. 

(a) Online orders: We charge an additional INR 199 for returns

(b) In-store purchases: Visit the store with the product you wish to return. There are no charges involved.

Please note that this entire online return process takes 10-12 business days.

We offer only exchange of the same product, size and colour in case, you receive an item that is damaged/defective/wrong/missing. Just raise an exchange request for the same product within 48 hours:

(a) Online orders: Submit your request here - https://www.madammein.com/pages/contact along with your order details and relevant images. In case of product unavailability, a credit note for the same value will be issued.

(b) In-store purchases: Visit the store with the product to request an exchange. In case of product unavailibility, a credit note for the same value will be issued.

There are no pickup charges involved in case of issue with your order.

Sale Products:
Unfortunately products on sale are not eligible for exchanges. 

Non-Sale Products:
We only accept exchange request for the same product and colour in their original condition (unwashed, undamaged, with attached tags) within 15 days of delivery. If the desired size is not available, we will issue a store credit post deducting INR 199 as the pick up charges. Please note that additional charges for shipping or gift wrap packaging, if paid, cannot be refunded. Exceptions include gift cards, fragrances, wellness products, toys, fillers, tea lights, wallpapers, and boxers. Any complaints reported after 15 days of delivery will not be accepted. 

(a) Online orders: Submit your request here - https://www.madammein.com/pages/contact

(b) In-store purchases: Visit the store with the product you wish to exchange. There are no charges involved.

Please note that this entire online exchnage process takes 10 -12 business days.

Yes, order can be cancelled before order/any suborder is invoiced. Once the order is invoiced, it cannot be cancelled and our sale return/exchange policies will be applicable.

To cancel your order: 
1. Sign in and go to 'My Order' section.
2. Click on the order you'd like to cancel
3. In the order details page, you can click 'Cancel Order' 
4. Select the reason for cancellation
5. If it was a pre paid order, we will issue a credit note to your email ID

Yes, your shipping address can be modified before the order is invoiced. Once invoiced, no changes can be made to the address.

Unfortunately, once an order is placed we can't modify the products (size/fit/colour).

1. To redeem a credit note, we request you to sign in/login to our website with your registered phone number
2. Select products you wish to purchase
3. Reach the checkout page
4. Fill in shipping information
5. Do not enter credit note details in the gift voucher box
6. Reach the payment page
7. You will see a checkbox that says - use credits worth the check out amount
8. Select the box and then complete the balance payment, if any.

To use your voucher for an online purchase, enter the voucher number in the box given on the checkout page and click on Apply. Further, you can make the balance payment, if any, via credit/debit card or net banking.

1. The option to use a credit note will appear only when you are signed in

2. Do not copy-paste the credit note code to the gift card or discount code option

3. You may also redeem them at one of our stores

4. If your order value exceeds the balance amount on the credit note or the voucher, the balance must be paid at checkout

5. The same credit note may be used until the balance runs out

6. No two vouchers can be clubbed. However, you may club a voucher with a credit note

7. Vouchers will not be applicable during periods of special pricing

8. Discount vouchers will not be applicable on limited edition collections.

9. The validity of credit notes and vouchers cannot be extended

10. If the payment was made using a credit note, a refund against the purchase will be issued in the same form

11. The credit note/amount cannot be exchanged for cash or bank transfers

Our sale is online as well as in our stores.

In the event of delivery failure due to the customer's unavailability or refusal to accept the delivery, Madam Mein assumes no responsibility for refunds or additional charges for re-attempted delivery. In such cases, a credit note will be issued only on the product's return.

We'd love for you to visit our stores and shop your favourites. In case the product is not available at the store, our team will be happy to help you purchase it online.

Please note: products with low inventory are often available online only.

A few of our products, usually those with low inventory, are often available online only.

Unfortunately, we don't hold or reserve orders during the sale.

You can reach us throung our official whatsapp helpline and email.

There's a possibility that the product is out of stock. Click on the 'Notify Me' and we'll keep you updated on when the product is back in stock.

We have added a detailed sizing chart with every product. Please refer to the chart to find the right size for you.

All details are mentioned in the description and specifications section of the product.

If you don't see the 'Notify me' tab, chances are that the product has been discontinued or is not in production. We apologise for the inconvenience.

There's a chance that the product in your cart is now out of stock.

Our gift cards can be purchased on full price as there are no discounts offered on them.

A Gift card once purchased cannot be cancelled and is not eligible for a refund.

A Gift Card purchased in INR cannot be converted to USD and vice versa.

Yes! You can redeem your gift card during the sale.

To use your voucher for an online purchase, enter the voucher number in the box given on the checkout page and click on Apply. Further, you can make the balance payment, if any, via credit/debit card or net banking.

We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa, and American Express
• Net Banking - All major banks
• Debit Card - All major banks
• Wallet
• UPI

We accept the following modes of payment for international transactions:
• Credit cards - Mastercard, Visa, and American Express
• Debit Card - All major banks
• PayPal

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at care@madammein.com along with screenshots of the transaction details, and we will resolve it for you.
Our customer care team is available at care@madammein.com or call and WhatsApp at +91 xxxxxxx from Monday to Sunday, 9:30 AM to 5:30 PM IST.

In cases like this, your money is completely safe. Due to technical issues, the amount is debited but does not go through at the payment gateway. When this happens, the amount is usually credited to the customer’s account within 24 hours. In the unlikely event that this payment goes through, we will either process your order or refund the full amount to the source of payment.

In case you've received a payment failure message, try placing the order again. However, if your amount has been debited, please do not retry chances are that we have received your order.

For any assistance, you can call/WhatsApp us at + 91 xxxxxxxx

We would request you to check with your banking partner: there could be issues with your balance and/or card validity. You could also try clearing your cache and re-attempting with a different card or bank account.

Unfortunately, we only accept one credit card per order. However, you could also add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.

You can download your invoice by logging into madammein.com with your registered mobile number. Head to the My Account section and you will find the download option there.

Please note that the invoice will be available only after your order has been delivered.

We deliver to more than 230 countries. You can visit our website nicobar.com and change from India to Global. Plus, when entering your shipping address at the checkout page, you will be able to select your home country from the drop down list.

Note - Due to logistic constraints, we are unable to deliver to North Korea, Iran, Cuba, Syria and Ukraine.

Customers are responsible for paying any import duties, taxes, or customs fees applied by their local government upon delivery.